Page design to encourage correct bill payment
I've been noticing lately that I make a lot of mistakes when paying bills Silly things mostly - like paying a page subtotal instead of the bill total, or paying the late payment fee when I didn't need to Last week I managed to pay just the GST amount instead of the full bill Mistakes like these are partly caused by busyness and a lack of focus But they're also a reflection of legibility problems If a bill is difficult to read quickly, then it will be difficult to follow and difficult to pay...
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