The dangers of email

The dangers of email are familiar, yet under-appreciated Most of us live with those dangers every...

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Using graphs to distort facts

Is this graph deliberately designed to distort the facts It’s part of a direct mail letter I...

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Softening the blow when you deliver bad news

All business owners need to deliver bad news You may need to give a reprimand, remind a staff...

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Making messages that are understandable and noticeable

I’m fascinated by why it is that some people notice and understand messages and other people...

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Text over faces = graffiti

Anyone who works in any aspect of communication knows that words and pictures work well together...

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When informality breaks convention

We live in informal times when many of the conventions of the written form are breaking...

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Sweat the small stuff by all means, but don’t lose sight of the big picture

  The latest issue of Offpress (the newsletter produced by the Society of Editors (Qld))...

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The trouble with bills: when poor understanding defeats good intention

A few weeks ago, I wrote about the difficulties I was experiencing with billing systems and...

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Page design to encourage correct bill payment

I've been noticing lately that I make a lot of mistakes when paying bills Silly things mostly -...

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