Relationship-focused communication
I've always thought that communication involves thinking about relationships For me, the relationship often comes first: it informs the decisions I make about how and when to communicate I frequently find myself making decisions about message content, tone, format, and timing on the basis of what I'm trying to achieve with the relationship Usually the decisions have something to do with building, maintaining, or enhancing a relationship with my audience or reader Most of the time,...
Read moreBreak communication conventions at your peril
I visited Townsville this week to run a short course in workplace writingThe hotel where I stayed broke a basic communication convention: there was no logical link between the room numbers and the floor numbersIn most hotels, room 32 would be on the third floor This convention makes is easy to navigate hotels - with their confusing lifts and corridors - no matter where you are But this hotel put room 32 on the fourth floorFor two days, I had to make a conscious effort to match my room number...
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