‘Whom’ – downtrodden & forgotten

I think it's time to start a campaign to save 'whom' Either that, or I'm going to have to get over my tendency to correct the mistakes that I notice I'm constantly muttering 'it's whom' to the radio, tv, newspaper, whatever magazine or book I'm reading, and presenters at  eventsThe real problem for me is that, in correcting the who/whom errors that I notice, I often miss out on important content the stuff that I really need to knowI find Janice Bell's discussion about who/whom...

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Help customers avoid mistakes and build brand loyalty

Last week I made a mistake in an online ordering system that resulted in my grandmother receiving her 97th birthday present 4 days late Trouble all roundIt was a fairly typical mix-up: The package wasn't delivered; I thought that the company had made an error, so I complained; I was told that, actually, the error was mine as I'd ordered something that wasn't deliverable I'm left with a few questions: Why did the company's system allow me to make the mistake How easily could it have been...

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